Frequently Asked Questions

If you have questions about how you can get paid for your unused diabetes test strips, we’re here to help.

Is it legal to sell my diabetic test supplies?

Absolutely! Any unused diabetic test supplies purchased by you or a loved one are safe and legal to sell. The only exception is test strips obtained through Medicare or Medicaid, which will have a red stripe on the packaging indicating they cannot be resold​.

Selling your surplus supplies not only helps you earn extra cash but also supports others in managing their diabetes affordably. Ensure your supplies are unopened, undamaged, and not expired. Start selling today and make a positive impact in the diabetic community!

How do I get paid for my diabetic test supplies?

Once we receive your shipment and our quality control team reviews it, we offer fast and secure payment options. You can choose to receive a check mailed directly to the address provided in your account or opt for a quicker payment through online platforms such as Apple Pay, Cash App, PayPal, Venmo, Zelle.

To streamline your experience and track your transactions, we encourage you to create an account on our website. Registering an account not only makes the process smoother but also provides access to special offers and updates on your payments. Join our community today and make the most out of your unused supplies!

Should I remove the pharmacy labels?

No, do not remove the labels from the pharmacy. Removing the labels may damage the box, and damaged boxes will affect your reimbursement or prevent us from accepting your shipment. If you are concerned for your privacy or the privacy of the individual for whom the supplies were prescribed, you may use a Sharpie or other felt-tip permanent marker to mark through their name.

Is your quote a guarantee for what you’ll pay?

Yes, the quote we provide is the amount you should expect to receive, provided that your shipment matches the description you gave. This includes the correct brand, expiration date, and ensuring the box is unopened and undamaged. We are dedicated to offering the most competitive prices for unused diabetes test supplies and greatly value your business. Rest assured, we strive to make the process as transparent and fair as possible for all our customers.

How long does it take to receive payment for my test supplies?

We are committed to making payment within X business days. We can mail a check to the address on the shipment request form or, for faster compensation for your diabetes test supplies, we can make payment through PayPal.

Do you buy damaged boxes?

No. The safety of our clients is paramount, so we cannot accept boxes that have been damaged prior to or during shipment.

Will you return diabetic test supplies that you do not purchase?

After ensuring that your unused diabetic test supplies are of a brand we accept and are within date, complete the shipment request form.

If you need help sending a shipment, you can find it at any U.S. Post Office, UPS Store, or an office supply store such as Staples or Office Depot. Shipments should be sent in a sturdy, well-sealed box with full postage and shipping and return addresses clear and legible.

Do you buy needles?

Yes, we do purchase unused needles (lancets).

Does Helping Diabetics USA cover my shipping costs?

We can either ship you a mailing kit with a shipping label or we can email you a shipping label.

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