Frequently Asked Questions
If you’re wondering how to get paid for your unused diabetic supplies, we’re here to assist you every step of the way.
Is it legal to sell my diabetic test supplies?
Absolutely! Any unused diabetic test supplies purchased by you or a loved one are safe and legal to sell. The only exception is test strips obtained through Medicare or Medicaid, which will have a red stripe on the packaging indicating they cannot be resold.
Selling your surplus supplies not only helps you earn extra cash but also supports others in managing their diabetes affordably. Ensure your supplies are unopened, undamaged, and not expired. Start selling today and make a positive impact in the diabetic community!
How do I get paid for my diabetic test supplies?
Upon receiving your shipment, our quality control team will review it, if the product is eligible we will proceed to payment. We offer you fast and secure payment options. You can choose to have a check mailed directly to the address provided in your account or opt for faster payment through online platforms such as Apple Pay, Cash App, PayPal, Venmo, Zelle.
To streamline your experience and track your transactions, we encourage you to create an account on our website. Registering an account not only makes the process smoother but also provides access to special offers and updates on your payments. Join our community today and make the most out of your unused supplies!
Should I remove the pharmacy labels?
No, do not remove the labels from the pharmacy. Removing the labels may damage the box, and damaged boxes will affect your reimbursement or prevent us from accepting your shipment. If you are concerned for your privacy or the privacy of the individual for whom the supplies were prescribed, you may use a Sharpie or other felt-tip permanent marker to mark through their name.
Does the quote I received guarantee the amount I will be paid?
Yes, the quote we provide is the amount you should expect to receive, provided that your shipment matches the description you gave. This includes the correct brand, expiration date, and ensuring the box is unopened and undamaged. We are dedicated to offering the most competitive prices for unused diabetes test supplies and greatly value your business. Rest assured, we strive to make the process as transparent and fair as possible for all our customers.
How long does it take to receive payment for my test supplies?
Once we receive your shipment and check that it complies with our quality policy, we promise to make payment immediately. You can choose to have a check sent to the address listed on your account, or for faster clearing, we can make payment through online platforms such as Apple Pay, Cash App, PayPal, Venmo, Zelle. Our goal is to ensure that you receive your money efficiently and without complications.
Do you buy damaged boxes?
No. The safety of our customers is our top priority, therefore we cannot accept boxes that are damaged, either before or during shipping. We do not accept boxes with broken seals, stains, pen marks, excessive tears, dents, or significant crushing. These conditions may indicate tampering or damage to internal supplies, compromising product integrity and safety.
Do you return diabetes supplies that you don’t buy from me?
Yes, at Helping Diabetics USA, if we are unable to purchase your diabetic supplies because they do not meet our Classification System Based on Condition and Expiration, in accordance with our return policy, we offer you the option of returning the items to you. We ensure that this process is simple and seamless for you, ensuring that your supplies are handled with the utmost care until they return to your hands. This is part of our commitment to providing exceptional customer service and maintaining transparency and trust with our customers.
Yes, for orders equal to or greater than $75 we make it easy to ship your diabetic supplies by covering the associated costs. We offer several options so you can choose the one that best suits your needs:
- Kit and Label by Mail
- Label by E-mail
- Label by Mail
For orders totaling less than $75, users are required to use their own shipping kit and labels. Learn more…
How can I properly package and ship my diabetic supplies?
If you need help sending a shipment, you can find it at any U.S. Post Office, UPS Store, or an office supply store such as Staples or Office Depot. Shipments should be sent in a sturdy, well-sealed box with full postage and shipping and return addresses clear and legible.