Return Policy
Effective Date: 04/29/2024.
At Helping Diabetics USA, we are committed to providing a clear and straightforward process for shipping your diabetic supplies. Please review the details of our return policy:
Responsibility:
- Updated Information: Keep your personal information updated to ensure successful transactions.
- Check Your Supplies: You are responsible for verifying the status of your diabetic supplies. Ensure both the expiration dates and the physical condition of the packages are checked before sending.
- Shipping Supplies: You are responsible for shipping supplies. Once received and verified, payment will be processed.
Expired or Unacceptable Packages
If your supplies are expired or do not meet our standards, we will return them to you according to our return policy. The return process will be initiated, and the supplies will be sent back to the address you provided:
- Notification of Non-Compliance: If your supplies do not meet our standards due to expiration or damage, you will be notified within [X] business days of receipt.
- Disposal Option: If you do not wish to have non-compliant supplies returned, you may authorize Helping Diabetics USA to dispose of them securely and responsibly. No payment will be made for disposed supplies.
- Hold Period for Disputes: Non-compliant supplies will be held for a period of [X] days to allow for any disputes or clarifications. If no response is received within this period, the supplies will be disposed of according to our policy.
- Documentation and Tracking: You will be provided with documentation and tracking information for all returned supplies to ensure transparency and accountability.
Payment Terms:
We do not pay for expired diabetic supplies or damaged packages that do not comply with our Classification System Based on Condition and Expiration.
Contact Information:
For any questions about this policy, please contact us at:
Helping Diabetics USA
3105 N Main St
Jacksonville, FL 32206
Phone: 904-776-0302
Email: [email protected]